- Web, WhatsApp, Insta, Messenger
- 1 brain
- No repeating prior conversation
- Unified profile
- All chats in 1 rep dashboard
- Shared queue
- Starting price
- From ₹50K
What is an omnichannel customer support chatbot?
Omnichannel customer support chatbots provide a consistent, intelligent conversation experience across your website, WhatsApp, Instagram DMs, Facebook Messenger, and email. WebMarv unifies all channels into one conversational brain and single support dashboard.
- Part of
- Conversational Automation
- Best for
- Direct-to-consumer and retail brands selling across multiple digital touchpoints
- Starts from
- ₹50K
- First step
- Free audit
The friction
Sound familiar? Omnichannel Customer Support Chatbots fixes this.
Customer messages are scattered across Instagram DMs, website chat, WhatsApp, and email.
A customer who chatted on the website has to repeat their entire story when calling on WhatsApp.
Support agents waste time switching between five different browser tabs to answer messages.
What's included
What Omnichannel Customer Support Chatbots covers. Pick one piece or the whole set.
Included in the work
- Unified AI chatbot brain connected to your centralized company knowledge base
- Omnichannel connectivity (Website Live Chat, WhatsApp, Instagram Direct, Facebook Messenger, Email)
- Single unified customer profile uniting conversation history across all channels
- Automated channel-switching (e.g., continue a website conversation seamlessly on WhatsApp)
- Intelligent skill-based routing directing complex tickets to specialized human agents
- Comprehensive cross-channel analytics (Response Time, Resolution Rate, Channel Volume)
How it works
Four steps. No guesswork.
- 01
Map the work
We find the repeat tasks worth automating and what each one costs you now.
- 02
Plan and quote
You see the workflow, the tools and where a person steps in, with a written quote.
- 03
Build and test
We build on your real data and test before anything goes live.
- 04
Measure
We track errors, cost and hours saved, and tune the system each month.
Is it a fit?
Right for you. Or not. We will say which.
A good fit if you are
- Direct-to-consumer and retail brands selling across multiple digital touchpoints
- Modern service businesses receiving leads from Instagram, website search, and WhatsApp
- Support organizations looking to streamline all digital communication into one shared inbox
Pricing
What does it cost?
From ₹50K
Every solution is scoped around your business, complexity and the outcomes you need. We quote after a free audit.
SCOPE & PRICING DETERMINANTS
- 01How many workflows and channels
- 02How many systems we connect
- 03Call, message or document volume
Our promises
What you can count on.
Free audit first
We look at your current setup before we quote. There is no obligation to go ahead.
Price in writing
Scope, price and what you get are written down before any work starts.
You own the work
The code and content we build for you are yours. Ownership is in the agreement.
Straight answers
If an existing tool or a smaller fix will do, we tell you. Even when it is not a WebMarv project.
A person in the loop
Anything the AI should not decide goes to a person, with the full context attached.
Identify your biggest revenue leak in 30 minutes.
FAQ
Omnichannel Customer Support Chatbots questions
Not answered here? Ask us directly.
What happens when a customer starts on the website and moves to WhatsApp?
The customer profile unifies automatically. The agent sees the prior website chat history right inside the WhatsApp conversation window, eliminating repetitive questions.
Does the AI give consistent answers across all channels?
Yes. All channels connect to a single central knowledge base and AI model, ensuring product facts, policies, and pricing are identical everywhere.
Can human agents reply to Instagram and WhatsApp from the same screen?
Yes. Your team uses one clean unified inbox where messages from website live chat, WhatsApp, Instagram DMs, and Facebook arrive in a single prioritized queue.
How fast can the omnichannel bot be deployed?
We typically deploy the baseline unified knowledge base and website + WhatsApp channels within 10 to 14 days, followed by social channel connections.
How much does WebMarv charge for omnichannel customer support chatbot?
WebMarv's omnichannel customer support chatbot work is part of Automation Engineering, which starts from ₹50K. The final price depends on scope and is agreed in writing after a free audit.
How do I get started with omnichannel customer support chatbot?
Book a free audit. We review your current setup, then send a written plan and quote. There is no obligation to go ahead.